Question 1

Do I have to disclose that I'm a partner or ambassador?

Accepted Answer

Yes, always. If you were paid, gifted, rewarded or given any benefit, say so clearly at the start of your caption or video using #ad, #sponsored or the platform's built-in "Paid partnership" label. Hiding it in a wall of hashtags doesn't count.

Question 2

Where exactly should the disclosure go?

Accepted Answer

At the very beginning of your caption or spoken in the first few seconds of a video — before any "read more" fold. On stories, place it on-screen where it's easy to read. One clear disclosure per post; don't rely on a note in your bio.

Question 3

What am I not allowed to say about BoundlessPay?

Accepted Answer

Never promise profits, returns, interest or guaranteed exchange rates, and never call BoundlessPay a bank or an investment. Don't invent fees, rates, supported countries or features — stick to the approved claims in the quick guide, and add "this is not financial advice" when you discuss crypto.

Question 4

What needs approval before I publish?

Accepted Answer

Anything co-branded: artwork you've made with the BoundlessPay logo, edited videos, paid ad campaigns, landing pages and printed material. Casual posts that simply mention us and follow the disclosure rules don't need pre-approval, but when in doubt, send it over.

Question 5

How do I get something approved, and how long does it take?

Accepted Answer

Email your draft post, artwork or campaign idea to the team using the button at the bottom of this page. We usually reply within one business day with either a sign-off or specific changes to make.

Question 6

Can I recolour, crop or animate the logo?

Accepted Answer

No. Use the logo files exactly as supplied: the blue logo on light backgrounds, the white logo on dark ones. Don't recolour, stretch, outline, rotate, add effects or place it on busy images. Keep clear space around it equal to the height of the "B".

Question 7

Can I make my own graphics instead of using the templates?

Accepted Answer

Yes, as long as you follow the brand guidelines: use only the four brand colours, keep the logo untouched, use approved claims, and send the artwork for approval before it goes live. The templates are the fastest safe option if you're unsure.

Question 8

Which colours and fonts should I use?

Accepted Answer

Boundless Blue #2B4BF2 for highlights, Navy Ink #101828 for text and dark sections, Cream #FAF6EF for backgrounds and Sky Tint #E8EDFF for soft panels. Headlines use Bricolage Grotesque, body text uses Figtree, and Caveat is for handwritten accents only.

Question 9

Do I need the disclaimer on my posts?

Accepted Answer

Short social posts don't need the full legal disclaimer, but any landing page, link-in-bio page, blog post or website you control that promotes BoundlessPay must carry the fintech disclaimer from the quick guide.

Question 10

The asset I need isn't here — what do I do?

Accepted Answer

Email the team and tell us what you need. We can supply other logo formats (SVG, EPS, print-ready), additional template sizes, or approved photography. Please don't recreate or trace the logo yourself.

Partner resources

Guides & templates

Logos & colours

Disclosure rules

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